OMRON has high quality products that are designed for a very long service life. In order to help support our products and our valued customers, we have a simple warranty claims process to allow the returns and assessments of our products.
Please note that we do not supply a replacement product until the assessment process has been completed and a judgement of failure has been determined, If you rely on the product for your manufacturing facility, we recommend you purchase a replacement product to continue production while we assess the product for a warranty claim.
Please follow this procedure so we can assist you as quickly as possible. Please refer to these warranty Term and Conditions:
https://store.omron.com.au/pdf/ecomm-terms-and-conditions.pdf
https://store.omron.co.nz/pdf/ecomm-terms-and-conditions.pdf
- Australia:
- Complete this Service Request Service Request june 2009_v1 (PRO-002A).xlsform with the relevant details and email the form to sales-au@omron.com . Please attach a copy of original invoice to the email along with the form.
- Once you have submitted the service request form, send the damaged goods along with a printed copy of the service request form to our head office at the following address:
OMRON Automation & Robotics
Attention: Warranty Claims
6/108 Silverwater Rd, Silverwater NSW 2128
- New Zealand
- Please refer to OMRON New Zealands - Return Procedures Guidelines which includes a copy of our RMA form.
- Send the damaged goods along with a printed copy of the service request form to our head office at the following address:
OMRON Automation & Robotics
Attention: Warranty Claims
65 Boston Road, Mt Eden, Auckland, 1023
We will assess your products with our service engineers. If we determine that our product has failed within warranty period, we can repair or replace the product. If we are unable to repair or replace the product, we will refund you.
Please note that if we determine that the failure has occurred due to misuse, incorrect wiring, voltages, etc and the damage to the product is therefore not covered under warranty and the product can be economically repaired (the repair cost is less than the purchase price of a new unit), then you may request for the goods to be repaired. This will be quoted to you as a cost which will include freight charges to your premises if you would like to proceed with this option.
Once the repair has been completed or a replacement is to be issued, we will email you a service report.
Warranty periods for OMRON products vary between 1 and 2 years depending on the product. You can confirm the product warranty by reviewing the product datasheet or sending an enquiry to sales-au@omron.com or sales-nz@omron.com.
We will endeavor to complete the initial assessment within 2 weeks from receipt of the product. However, depending on the severity or complexity of the product assessment, it may take longer. Depending on stock and parts availability, the completion of the process may take up to 12 weeks.
Please note that initial shipment delivery charges are not covered by OMRON, however return-delivery will be covered if the warranty claim is approved.
Repair, replacement, or refund is at our discretion.
Additional information:
https://store.omron.com.au/pdf/ecomm-terms-and-conditions.pdf
https://store.omron.co.nz/pdf/ecomm-terms-and-conditions.pdf