Why Do I Get The Error "Valid software protection not found. External communications have been disabled" when I start CX-Supervisor?
When CX-Supervisor can't start communications due to a dongle problem, the error message in the Error Log will be:
"Valid software protection not found. External communications have been disabled"
You may also see the runtime timing out after an hour, or notice that the dongle LED is OFF.
Here are some possible resolutions -
| Cause | Resolution |
| No Dongle inserted into machine | Insert Valid CX-Supervisor Dongle into the PC |
| Dongle driver not installed/working - no light in dongle |
Using command prompt, navigate to the CX-Supervisor folder: C:\Program Files\OMRON\CX-Supervisor\ type "haspdinst -install" When driver is working there is a light inside the dongle. |
| Dongle is machine edition and project is built as PLUS in developer |
Check the markings on the side of the Dongle - If it says ME then you need to build runtime in Machine Edition. In CX-Supervisor Developer, go to Project->Runtime Settings->Target Settings and ensure project is Machine Edition. |
| Dongle is not CX-Supervisor Dongle - could be NS Runtime. | Markings on side of dongle should show CX-SUPER followed by type and version, other dongles will not work. You must locate CX-Supervisor dongle. |
| Dongle is v1.3 dongle | Old v1.3 CX-Supervisor dongles have no markings on the Side and will not work with v2 or greater. You must use the correct dongle for your version of CX-Supervisor. |
Tips:
- Advanced method to uninstall Windows driver if necessary:
- Open Device Manager
- Find the 3 HASP devices under USB devices
- Select "Uninstall Driver", and be sure to select option "Remove drive files"
- Advanced method of uninstalling HASP driver: use command line haspdinst.exe -kp -r -fr -v -purge
- Advanced method of reinstalling HASP driver: use command line haspdinst.exe -i -fi -kp -fss
- For diagnostics, use your web browser to open http://localhost:1947